MAGICSING PRODUCT WARRANTY

Thank you for purchasing MAGICSING product.

AGI (The Astra Group, Inc) warrants its products against defects in materials and workmanship under generally accepted industry standards for a period of two (2) year for labor and parts from the date of retail purchase. In each case of claim, this warranty card and proof of purchase (receipt or invoice) must be returned with the defective product for repair by any authorized MAGICSING Service Center.

AGI’s warranty obligations are limited to the terms and conditions set forth below:

TERMS AND CONDITIONS

1. If a defect or defects exist, at its option. AGI will repair the product at no charge, using new or refurbished replacement parts provided the product does not fall into one of the categories of Section Number 9. "The warranty does not cover as below:" Replacement parts are warranted for the balance of the original applicable warranty period.
2. To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery and this warranty card bearing the date of purchase, the product's model number with its serial number and other fill-ins must be presented with dated proof of purchase (Tax invoice / receipt) to one of our authorized service centers.
3. Our decision on all questions with respect to complaints as a result of defects, either materials or workmanship, shall be conclusive.
4. In order to ensure that you are covered by the warranty, you should use only genuine AGI parts and components such as adaptors, cables provided during installation.
5. The Astra Group, Inc or Authorized Service Centers will repair products under warranty at no charge, given all the guidelines and restrictions are followed. Shipping expenses may or may not apply to customer depending on the region. Please contact local service center as provided by AGI before sending any units in for repair.
6. After warranty period, to have normal service, customers shall bear all costs in shipping the product(s) both ways (Customers to service centers and Service centers to customers.)
7. All returned products must be packaged appropriately, and it is recommended that they be insured or sent by a method that provides for tracking of the package. The recipient (service center(s) or even AGI) is not responsible for any product that is lost or damaged in transit.
8. Please be advised that the warranty will not be effective and all the costs of both service and shipping in and out shall be borne by customers if they purchase the products from other countries outside of the US. (Our authorized service centers can be founded in the last page of the manual provided.)

9. The warranty does not cover:

1. Defects, damage and breakage resulting from accidents, misuse (breakage, spillage of food/liquid substances that defect the product and parts such as P.C.B, battery leakage and etc.), wrong usage of electrical supply and voltage, abuse, alternation, modification, improper testing (operation, installation), tampering or failure of the purchaser to follow normal operating procedures described in the user’s manual.
2. Product subjected to unauthorized disassembly and/or repairs which adversely affect the performance of the product.
3. In case of non-authorized third party engagement.
4. Normal and customary wear and tear, corrosion, rusting or stains.
5. Scratches and damages to the outer surface areas and externally exposed parts that are due to normal customer use.
6. Claims for damaged/missing parts or accessories after 3 days from the original date of goods received.
7. Product which has its serial number removed or altered or made illegible/tampered.
8. If the warranty card is has been altered, defaced or erased in any manner whatsoever.
9. The warranty period for a voice coil inside the mic ball, adaptor and cables is 3 months from the date of a retail purchase.

Additional Coverage Exclusions:

• Damages and subsequent repairs, directly or indirectly caused by any of the following events, whether accidental or intentional, are not covered:
• Theft, burglary, arson, accidents, negligence, misuse, abuse or mishandling.
• A transportation charge applies to all home servicing of MAGICSING products after the warranty period.
• Failure to follow manufacturer’s instructions on any aspect of the operation or care and maintenance of the unit.
• Acts of nature including but not limited to earthquake, typhoon, storm, sand, water, flood, fire and lightning.

10. Any service charge due to the clauses of “The warranty does not cover” will be billed to the customers and the service charge will vary depending on each service center in each country. Please consult the service charge with you nearest service center.