The Astra Group Inc., (AGI) is the exclusive distributor of MagicSing products, including videoke, microphones, chips, accessories, etc. (the “Products”).  As a distributor, we may be responsible for the repair of the Products vis-à-vis the warranty of the Products, which you may avail through our third-party service providers and centers (the “Services”).

We are concerned about the privacy and security of your personal information and we are committed to process your personal information in a secure and confidential manner. Pursuant to the Data Privacy Act and the rules and regulations issued by the National Privacy Commission, we are committed to take precautionary measures to protect your valuable personal information against unauthorized access, theft, destruction, alteration or disclosure.

In line with these commitments, we set out this Privacy Notice that defines how we process your personal information, including the collection and use of your personal information, which are voluntarily supplied by you or as may be received by us during the course of purchasing the Products and/or availing the Services from the third-party service centers.

• What are the personal information we process?

  We collect and process the following personal information:

  • Name
  • Postal Address
  • Email Address
  • Contact Number
  • Instant Messaging Account Names (i.e. Facebook messenger), which you use as channels in availing the Products and/or Services.
  • We may also collect and process other personal information necessary to avail the Product warranty.

• Purpose of Processing Your Personal Information

  Your personal information is processed for the following purposes:

  To perform our contractual obligations for the purchase of the Products, including but not limited to, delivery, installation, repair and replacement of the Products. This also includes availing of our Services pursuant to the Product warranty through the third-party service centers.

  To provide you with information regarding our Products, Services and promotions, and other matters relating to the purchase of the Products.

  To allow you to participate in the promotions we offer.

  To notify you about the changes of our Services.

  To comply with the regulatory and legal requirements and perform other processing that may be essential under existing laws and regulations.

• Use of Your Personal Information

  We will use your personal information in the accomplishment of the above purposes, including but not limited to the consummation of the sale, distribution and delivery of the Products and Services; advertising, marketing and promotion of the Products and Services; notification of any changes of our Services; and compliance with regulatory and legal requirements.

  We may share your personal information with any of our affiliates, which includes but not limited to our subsidiaries, our ultimate holding company and its subsidiaries and affiliates.

  We may share your personal information with third parties including:

  Suppliers and subcontractors for the performance of any agreement we enter with them in relation to the availment of the Products and/or Services. They will have access to such information only as necessary to perform the contracted services and to the extent permitted by law for the purpose of providing the Services which you may avail by reason of the purchase of the Products. Our third-party service providers will independently collect personal information in their own account for purposes separate from the purposes stated herein.

  Advertisers, advertising platforms and networks that require the data to select and serve relevant advertisements related to the Products.

  In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  If substantially all of our assets are acquired by a third party, in which case personal data held by us about its customers will be one of the transferred assets.

  If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or our safety, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

  In the use of your personal information, we will take appropriate measures to protect your information and shall restrict this information only to personnel who are bound to discharge their duties in relation to the Products and Services. Any information shared with the above-mentioned third parties shall be subjected to non-disclosure contractual requirements and ensure that they will also comply with the DPA and its rules and regulations.

• Access and Storage of your Personal Information

  We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy. All information you provide to us are stored on a secured location.

  We will restrict access of your personal information to our employees who have a business reason for knowing such information.

  We will maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorized access.

  We will not provide any or all of your personal information data to a third party where such use of personal information is not required for the purpose of providing our Services.

• Retention

  We shall retain your personal information until it is no longer necessary for the fulfillment of the purpose/s for which it was obtained and for an additional period of ten (10) years thereafter.

• Rights of Data Subject

  Pursuant to the Data Privacy Act, we respect and uphold your rights in relation to the collected personal information. For a detailed information about such rights, you may refer to the National Privacy Commission's webpage at https://privacy.gov.ph/know-your-rights/.

• Policy Update

  We reserve the right to change or update this Policy at any time by placing a prominent notice on our website or other documents that we provide to our customers. Such changes shall be effective immediately upon posting to such website or distribution to our customers.

• How to Contact Us

  If you have any questions about this Privacy Policy or wanted to exercise your rights to change, correct, make supplement, or cease the use of your data, please contact our Data Protection Officer using the following channels.

Company Name:  The Astra Group Inc.,
Mailing Address: Unit 603 Richbelt Tower, 17 Annapolis St., Greenhills San Juan City 1502, Metro Manila, Philippines
By email: sales@agi.com.ph

By visiting our website, availing of our Products and Services, you accept and give consent to the practices described in this Policy.